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- Trust Wallet confirms refunds after Chrome extension hack exposes funds
- CEO outlines reimbursement steps as investigation continues into extension update
- Victims urged to avoid scams while submitting claims through dashboard
A reimbursement roadmap has emerged after the recent Trust Wallet browser extension breach, clarifying next steps for affected users. The incident highlighted security risks tied to browser-based crypto wallets in the Binance ecosystem.
Trust Wallet CEO Eowyn Chen stated on X that the firm has implemented a formal compensation program. The firm issued this update after discovering that malicious code had breached the Trust Wallet Google Chrome extension.
It is essential to note that Chen has announced that every affected user is now eligible to request a refund through an official reimbursement dashboard. By this, she meant that the application process was designed to require fewer pieces of information in order to increase efficiency.
Moreover, users must provide their email address, the compromised wallet address, the hacker wallet address, and the transaction hashes associated with the theft. Additionally, applicants must state the amount to be refunded and supply a new wallet address.
Notably, Chen recommended that users open a new wallet for compensation. This measure aims to minimize the possibility of additional exposure during the verification of claims.
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Refund process advances as investigation into breach continues.
Currently, details remain unclear about how the attackers injected malicious JavaScript. However, in-house investigators believe attackers used compromised publication credentials to make unauthorized modifications to the extension update.
Users who accessed the affected extension faced a risk of seed phrase interception. Once the attacks occurred, the attackers emptied the wallets in compromised accounts without further user interaction.
Trust Wallet reported that the incident caused total losses of approximately 7 million. The company clarified that it will reimburse only confirmed losses directly linked to the breached extension.
The reimbursement form also collects information on the country of residence of victims. Trust Wallet said it may use this information in future prosecutions of the attackers.
Nevertheless, Chen reminded users to be alert to the impersonation scam. She emphasized that the official reimbursement program does not require any passwords, recovery phrases, or sensitive personal information.
Moreover, Trust Wallet warned that counterfeit compensation links may spread during the reimbursement period. In a post on the official Twitter page, the team urged users to trust only the official dashboard provided via trusted channels.
According to industry observers, the rapid introduction of a refund system shows that self-custody wallet companies are raising their accountability expectations. Therefore, users trust these companies when they communicate openly.
Meanwhile, Trust Wallet assured users that it continues its internal investigation. The company stated it will release more findings after completing the technical review.
Finally, the reimbursement announcement has moved to the user recovery. Nevertheless, the unresolved breach mechanism provokes concerns about extension-based crypto security.
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